USER GOALS
Conclusion
Testimonials
PRE BOOKING
Design approach
Discovering flying lab (Outlook email)
Designing the final solutions
VISIting the flying lab (Mobile app)
EXPLORING THE SERVICES (Website)
Troubleshooting anD Completing the visit
Management and booking platform :
Lufthansa Flying labs
Designing the innovation hub management portal for Lufthansa Flying labs for an elevated visibility and seamless accessibility.
Pre-booking flow
Post-booking flow
Our journey began with a captivating briefing session where the coaching team shared their exciting vision and services.
The adventure continued with a series of engaging interviews, where we spoke with two users and two experts from the company.
The experts revealed their desire for seamless integration between the coaching service and room booking service, along with increased visibility of the services offered. On the other hand, the users shared their experiences bonding with their team through activities such as hosting events and cooking together in the lab. However, they also expressed their lack of knowledge about the services offered and confusion in managing their visits.
With these insightful findings, we were able to go ahead with our design adventure, eager to turn these ideas into a reality that will change the game.
- Mentor
- Flying lab coach
- Client
- Peer feedback
INTERNAL TEAMS (clients)
Conveniently book the flying lab along with coaching and food
Develop ideas, gain knowledge and get support
Access the lab with ease
Support their clients with agile coaching
Organise the services and manage bookings
Make more potential clients aware of the flying lab
Myself and my colleague conducted multiple rounds of interviews with existing clients of flying labs and experts (coaches) who host the service. In addition to that, we had a site visit to the lab at Frankfurt to see the services live.
EXTERNAL TEAMS (hosts)
Despite having all the facilities and resources for coaching, only a limited number of internal teams were taking advantage of them.
The experts were mostly occupied with coaching, making it difficult for internal clients, especially newcomers, to access the lab.
The lab's documentation and management were manual, leading to frequent errors such as double bookings.
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Web_wireframe. pdf
Location: google drive
Mobile_wireframe. pdf
Location: google drive
Now we know what challenges they are facing in the flying lab. Let’s categorise them as Pre booking and Post booking.
Awesome! I can assist you with the UI design for the website and also make the 3D models.
I feel that we should consider the post visit experiences like rating the services and next booking as well.
We can add the key requirements like discovering flying lab and exploring the services under pre booking and consider accessibility and troubleshooting under the post booking.
I’ve detailed the wireframe for our website and mobile app. Please view the file from here. 👇🏼
PROBLEM STATEMENT
CONTEXT
The innovation coaching experts briefed us about their innovation hub at Raunheim as a part of our UX Design module at HSRW.
Ill start with the UI Design of the app then.
I would definitely use this for my future visits to the flying lab.
The UI is very nice. it fits well with the theme. I liked the 3D idea.
Most professional approach. I like the idea of integration to outlook.
Very comprehensive approach and tangible presentation.
POST BOOKING
APPROACH 03
APPROACH 01
APPROACH 02
APPROACH 03
APPROACH 04
During this phase, the user becomes aware of the lab. This need arises when a project idea is funded for the first time.
The UX goal: Explore the best possibility for the user to get access to this information.
DISCOVERING
FLYING LAB
APPROACH 01
The information related to the FLF facility was limited to the intranet. Hence the discovery relied upon word of mouth.
MORE VISIBILITY
We defined a semi-automated process to integrate the FLF services into their emailing platform. When the project gets a green light, the HR sends access to the toolbar.
INTEGRATION
Once the app is integrated to the toolbar, users can manage or be updated on their booking directly from the email app.
EXPECTATIONS
Once the internal users reach the flying lab for the first time, they will require assistance to get familiar with the lab.
The UX goal: Help user become self-sufficient throughout their FLF visit.
ACCESSING THE LAB
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03
01
Earlier, when a team visited the lab for the first time, it was difficult for them to find their workspace without any assistance.
ACCESSIBILITY
02
With the navigation assistance in the app, the users know where to go and how to move around, They are provided with a unique access code to unlock the rooms.
NAVIGATING INSIDE
03
The guidance feature in the app allows the users to operate any equipment in the lab without having to ask anyone around.
USER GUIDES
During their visit, there are a high probability of equipment being mishandled or not functioning.
The UX goal: Help the user to use or fix these or to report something to the hosts.
TROUBLE-
SHOOTING
APPROACH 04
01
With this feature, the users can report issues directly without having to find someone at the lab.
REPORT ISSUES
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02
The Temi robot was a unique feature of the lab that served as a guide. Now they can summon the robot from their phone.
CALL TEMI
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To make it easier to facilitate upcoming bookings, the internal teams are required to complete a checklist before leaving.
COMPLETE THE VISIT
03
UI/UX Designer
6 months
Internal users who use the facility and external users who host the services.
MY ROLE
TARGET AUDIENCE
TEAM
TIMELINE
After discovering the lab, user would be curious to know more about it and how the services can help them to go to the market.
The UX goal: Help the user to understand why FLF services are important for their success and to help them make an effortless booking.
EXPLORING
THE SERVICES
APPROACH 02
On the website, the users can explore the different parts of the labs with the help of a 3D virtual tour.
LEARN ABOUT FLYING LAB
They can explore different facilities based on the availability, and their requirements.
EXPLORE ROOMS
This provides them with a 3D simulation of the workspace where they can book the rooms according to their specific requirements and arrangements. They can also opt for add-on services like food and beverages.
CUSTOMISE REQUIREMENTS
VIEW WEB PROTOTYPE
VIEW Mobile PROTOTYPE